Specialty Fashion Group Ltd (SFG, us or we) is one of the largest retailers of women’s fashion in Australia, making women everywhere look good and feel great through five diverse brands that offer style and value. The company’s brands include Autograph, City Chic, Crossroads, Katie's, Millers and Rivers.
We generally collect personal information at our stores, corporate premises and online, both electronically and in hard copy.
At SFG we use your personal information primarily for the purposes of: marketing and promotion (by email, text messaging, social networking, conventional post and other means), internal accounting and auditing, recording proof of purchase, validating cheque transactions, receiving, processing and delivering product orders, processing payment, managing our websites (which may include registering you to use our websites), regulatory reporting and compliance, recruitment, servicing our relationship with you and to provide you with information, products and services you may request from time to time. We may communicate additional purposes for use and disclosure of personal information at the point of collection.
SFG may engage or deal with other persons or organisations (for example, loyalty program administrators and partners, data analysis specialists, statement producers, data mail houses, data processing organisations, marketing researchers, specialist call centres and service providers, promotional services providers, data hosting service providers, SFG agents, SFG contractors, SFG suppliers, SFG joint venture partners) (all Third Party Providers) to assist SFG in carrying out the above purposes. Your personal information may be disclosed to such persons or organisations for these purposes and, in providing a service, they may contact you directly. In some circumstances, they may disclose personal information they collected from you to SFG for one or more of the purposes already mentioned.
The nature of the information collected will vary depending on the purpose for which the information was collected. However, the information we usually collect includes name, address, credit and debit card details, phone number, email address, work history, SFG website passwords and usernames, clothing size information etc. This information allows us to provide products and services to you or otherwise interact with you. If you do not provide us with the personal information requested, we may not be able to provide the services or interact with you.
If you provide your email address or mobile telephone number to SFG, you consent to us using your email address to email you and/or your mobile telephone number to SMS you for any of the purposes listed above.back to top
PERSONALISED SIZE RECOMMENDATION SERVICE
SFG has integrated a service to provide personalized clothing size recommendations to customers of our online shops. The service (“FIT FINDER”) is embedded on our product detail pages, and you may submit the following data in order to use the service:
• Fit Preference
• Reference Brand (optional)
• Age (optional)
• Body Shape Type (optional)
• Bra Size (optional)
After submitting the data, the FIT FINDER calculates a personalized size recommendation by using statistical models and anonymized purchase and return data. The data is saved anonymously by placing a session cookie with a randomly-generated session identifier. The session cookie does not store any personal information and it automatically expires after ten days.
The FIT FINDER cookie improves your shopping experience, identifies recurring customers, and allows us to display and provide specific clothing size recommendations directly on our product detail pages. All data processed by the FIT FINDER is encrypted and anonymized and will not be linked to any information from your customer account at SFG.
The FIT FINDER is solely responsible for the processing of your data, and the service is hosted by: Fit Analytics GmbH, Sanderstrasse 28, 12047 Berlin, Germany, email@example.com
We may also collect personal information when you submit content on our social media pages. By submitting content, you agree we may use this content including your name and any other personal information submitted by you, either temporarily or permanently, for testimonial, marketing or other purposes in any media without any compensation to you.back to top
USE AND DISCLOSURE
If we will be using or disclosing your personal information for a purpose other than the primary purposes described above, we will obtain your consent unless the use or disclosure is otherwise permitted under the Act. SFG does not sell personal information to direct marketing organisations.
If you do not wish to be contacted by SFG about our products, simply write, email or call us using the contact information provided below and we will remove you from any mail, telephone or electronic lists used by us for marketing purposes. Please be sure to include your name and other relevant details.
The Privacy Officer, Specialty Fashion Group, 151-163 Wyndham St. Alexandria NSW 2015
Phone: (02) 8303 9800
From time to time we may sell or disclose information you provide us that is not personal information or does not disclose your identity to any person for any purpose at our sole discretion, including to people or companies located outside of Australia. We may also modify your personal information (through encryption or other de-identifying techniques) so that it is in a form from which you cannot be identified and sell or disclose such modified information to any person for any purpose, including to people or companies located outside of Australia.back to top
ACCURACY OF AND ACCESS TO PERSONAL INFORMATION
We endeavour to take all reasonable steps to ensure the personal information we hold is up-to-date, complete and accurate.
At any time, you may request a copy of your personal information held by us by contacting us using the contact information provided above. If you believe any of your personal information held by us is incomplete or inaccurate, please notify us in writing so that we may update that information. Every reasonable effort will be made to provide or update personal information on request, unless an exemption under the Act applies. In these circumstances we will provide written notification as to why your request has been refused.
We may withhold or refuse you access to your personal information if we are legally authorised to do so or where its disclosure to you is restricted by law, is the subject of legal action, or may compromise the privacy of another person.back to top
SFG will endeavour to take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, modification, destruction or disclosure. We adopt practices to prevent unauthorised access to our premises, systems or physical storage locations. Personal information that is no longer required will be destroyed or de-identified, as appropriate.
ONLINE TRANSACTION SECURITY
SFG takes online transaction security seriously. We process online transactions using at least a 128 bit SSL encryption to a secure eWay credit card payment gateway system.
SFG collects but does not store your credit card details on its databases or servers. You will need to enter those details each time you make a purchase on our websites. However, we do maintain records of your transaction history. As mentioned above, SFG adopts practices which seek to prevent unauthorised access to such records.
The Internet is not a secure method of transmitting information. Accordingly, we cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access, use or modification of that information.
You acknowledge and agree that we are not responsible for any personal information you choose to disclose to a 3rd party through a 3rd party website referred to by or linked to any of our websites and that such 3rd parties may store your personal information in any location in accordance with their own security standards.back to top
IDENTIFIERS AND ANONYMITY
Where personal information is collected, it will usually be identified by a common identifier such as the name of the individual, address or transaction details. SFG will not use identifiers assigned by a government agency, such as tax file numbers, to identify your personal information.
Wherever it is lawful and practical, SFG will give you the option of not identifying yourself when interacting with us.
WHERE INFORMATION IS STORED
Where SFG collects personal information that is also sensitive information, such as health details, we will only do so if the individual has consented or the collection is required or permitted by law, including where necessary for the establishment, exercise or defence of a legal or equitable claim.