New Zealand Shipping Policy
We have a standard flat rate shipping charge of $10 to New Zealand
Please allow up to 5 - 10 business days from receiving your order confirmation email for tracking details to be enabled by our delivery partner in New Zealand.
On rare occasions the customs agency may choose to delay individual shipments as a random security measure.
When will my order be dispatched?
Please note if you receive your shipment confirmation email over the weekend, your order will not be dispatched until the next business day, after which your tracking will be enabled.
Please note that to be able to get your items to you as quickly as possible we may send your items to you in two parcels.
If there is a stock issue with your order there may be time delays before dispatch. It is the responsibility of the customer to inform Millers if an order does not arrive either by emailing firstname.lastname@example.org or calling 1800 151 110. Once we learn an order has not arrived we will lodge an enquiry with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
You have the option to have your item delivered with or without a signature of receipt. If you choose to have the item delivered without a signature of receipt you are liable for actions thereafter the couriers said delivery. If you choose to sign for your item, you will generally need to be available between 7am and 5pm to receive the delivery. If you are not in when the courier tries to deliver your order they will generally leave a card and you will need to ring the couriers directly (the number will be clearly displayed on the card) in order to arrange re-delivery. Unfortunately, Millers Customer Service will be unable to arrange re-delivery with the couriers on your behalf.
You also have the option to choose a different delivery address than your billing address. For example, you may want to use your work address for delivery or send the item as a gift. Simply change the address in the delivery address location in your My Account area or on the checkout page. Just remember this will be your preferred delivery address so you will need to change it back if you want to send your next online order to a different location.
Without limiting the operation and any other terms and conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation and any other terms and conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Faulty items can be replaced with the same item originally purchased (subject to stock availability) or a full refund by signing in to your My Account page online. Millers will pay all shipping charges on faulty items.
Millers is not responsible to cover shipping costs incurred by the customer for refunds on non-faulty items or cover the re-delivery costs for exchanges.
You can also return your items into one of the Millers stores – please see our returns policy for more details on how to do this.
We do not do international delivery outside of Australia and New Zealandback to top